Privacy Policy

Arayaki Japanese Grill ("Arayaki," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our food trucks, use our website at www.arayakigrill.com, sign up for our rewards program, or interact with our marketing communications.

By using our services or providing information to us, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

When you sign up for our rewards program, opt in to receive marketing messages, or otherwise contact us, we may collect:

• First name
• Mobile phone number
• Email address
• Birthday (optional, month and day only)
• Location preference (which truck you visit)

Information Collected Automatically

When you visit our website or open our emails, we automatically collect certain information, including:

• Device type (iOS, Android, desktop) and browser information
• IP address and approximate location
• Pages viewed, links clicked, and time spent on our site
• Referral source (how you arrived at our site, including QR code, social media, or search)
• Cookies and similar tracking technologies (see Section 6)

Information from Transactions

When you make a purchase at one of our trucks, our point-of-sale system (Clover) processes your payment. We do not store full credit or debit card numbers. We may receive transaction metadata such as order total, location, and date.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Rewards program: To create and manage your digital wallet card, track stamps and rewards, and notify you of available offers.
• Marketing communications: To send you SMS messages and emails about menu items, special offers, slow-day promotions, new locations, and events. You can opt out at any time (see Section 4).
• Personalization: To tailor offers to your preferred location and to send messages relevant to your order history.
• Customer support: To respond to inquiries, complaints, or feedback you send to us.
• Operational improvements: To analyze how customers interact with our website, our QR codes, and our marketing campaigns so we can improve our service.
• Legal compliance: To comply with applicable laws, respond to lawful requests, and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We share your information only with the following categories of recipients, and only for the purposes described:

• Service providers who help us operate our business, including our customer relationship management platform (GoHighLevel), our digital wallet card provider (Boomerangme), our automation middleware (Pabbly Connect), our email and SMS delivery providers, and our point-of-sale system (Clover). These providers process your information on our behalf and are contractually obligated to protect it.
• Legal and safety purposes: If required by law, subpoena, or court order, or to protect the rights, property, or safety of Arayaki, our customers, or the public.
• Business transfers: If Arayaki is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. SMS / Text Message Communications

When you opt in to receive SMS messages from Arayaki Japanese Grill, you consent to receive recurring marketing text messages from us at the mobile number you provided. Messages may include promotions, special offers, rewards updates, and information about new menu items or locations.

• Sender: Messages are sent from our toll-free number (888) 818-9344.
• Frequency: Message frequency varies. You may receive several messages per month.
• Cost: Message and data rates may apply, depending on your wireless plan.
• Opt out: You can opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further marketing texts.
• Help: Reply HELP to any message for assistance, or contact us at [email protected].
• No sharing of opt-in data: Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for their marketing purposes.

SMS opt-in is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.

5. Email Communications

If you provide your email address, we may send you marketing emails about Arayaki Japanese Grill. Every marketing email includes an unsubscribe link in the footer. You can unsubscribe at any time by clicking that link or by emailing us at [email protected].

Even if you unsubscribe from marketing emails, we may still send you transactional or service-related emails (for example, confirmation that you joined our rewards program, or notice of changes to this policy).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including pixels and tags from Meta and Google) to:

• Remember your preferences and improve site performance.
• Measure how visitors find and use our website.
• Show you relevant advertisements on Facebook, Instagram, and other platforms.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. You can also opt out of personalized advertising on Meta and Google through their respective ad preferences pages.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

8. Data Retention

We retain your information for as long as you remain enrolled in our rewards program or subscribed to our marketing communications, plus a reasonable period afterward to comply with legal obligations or resolve disputes. You can request deletion of your information at any time (see Section 9).

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information.
• Opt out of marketing communications (SMS, email, or both).
• Opt out of the sale or sharing of personal information (we do not sell your information, but California residents have specific rights under the CCPA — see Section 10).

To exercise any of these rights, email us at [email protected] with your request. We may need to verify your identity before processing your request.

10. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know what personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete personal information we have collected from you, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of sale or sharing. Arayaki does not sell your personal information, and we do not share it with third parties for cross-context behavioral advertising in a way that would qualify as a "sale" or "share" under California law.
• Right to non-discrimination for exercising any of these rights.

To exercise these rights, email [email protected]. You may also designate an authorized agent to make a request on your behalf.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

12. Third-Party Links

Our website and marketing messages may contain links to third-party websites, including DoorDash, social media platforms, and review sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

---